Guides & articles
Our processing team writes these guides based on real patterns they see every day — not generic warranty advice.
How to File a DAF Claim
Getting Started — A step-by-step walkthrough of the Dealer Authorization Form process, from unit arrival inspection through submission on the manufacturer portal. Includes what to document and common mistakes to avoid.
Understanding FRC Codes
Claims Knowledge — FRC (Failure Reason Codes) are manufacturer-specific codes that determine whether a claim gets approved or denied. Learn what FRC codes are, how to find the right one, and why code accuracy directly impacts your approval rate.
Warranty Claim Best Practices
Best Practices — The operational habits that consistently produce high approval rates, from the moment a customer reports an issue to the day the claim is paid. Covers claim organization, communication with manufacturers, and escalation procedures.
Common Claim Denials and How to Avoid Them
Denial Prevention — The top reasons warranty claims are denied and exactly what to do differently. Poor photo quality, incorrect FRC codes, missing labor descriptions, and outside-warranty submissions are all covered with specific prevention steps.
Manufacturer-Specific Claim Requirements
Manufacturer Guides — Each manufacturer has unique submission portals, documentation standards, and approval timelines. This guide covers Jayco, Forest River, Heartland, Keystone, Columbia NW, and Midwest Auto — what they require and how they differ.
Photo Documentation Guide
Documentation — Photo quality is one of the highest-impact factors in claim approval. Learn the exact photo standards required by major manufacturers — lighting, angles, distance, context shots, and how to document damage versus repair.
Download the complete claims guide
We are combining all six guides into one claims-processing handbook, together with checklists for DAF, PDI, and warranty submissions. It is being finalized now. Until it is ready, request a copy and we will send it as soon as it is available — or have our team handle your claims directly through a free claims audit.
- All six guides collected in one handbook
- DAF submission checklist
- PDI submission checklist
- Warranty submission checklist
Reading guides is great — having our expert team process your claims is better. Book a free claims audit to get started.