How onboarding works
Onboarding is operator-assisted and typically takes up to 30 days. Three phases take you from first call to live claim work — and once you are onboarded, we start on your claims immediately.
Account setup
Your account is created and your dealership verified by our operator team. Billing is set up on the plan you chose — Momentum, Turbo or Enterprise, one flat monthly fee with unlimited claims. We build your dealership profile (name, address, contacts, logo), confirm your manufacturer connections, and define staff access levels.
Platform configuration
Staff accounts are created with the right roles. We configure your branding and domain for an optional white-label customer portal, add your first unit to inventory by VIN, and walk your team through the claims workflow — your customer portal branded and configured under your dealership.
Go live
Your first claim is created and submitted to our operator team, who review it and confirm it meets manufacturer standards. Your customer portal invitation goes out to a real customer, your first billing is confirmed and reviewed together, and we schedule a follow-up check-in after your first claims cycle.
Your go-live checklist
Five milestones to a fully integrated dealership. Your account manager tracks these with you.
Account setup
Your dealership account is verified and billing is set up on the plan you chose — one flat monthly fee, unlimited claims.
Branding configuration
Logo, brand colors, and domain configured for your white-label customer portal.
Staff accounts
Owner and staff accounts created with the correct roles and permissions.
First claim submitted
At least one claim created, documented, and submitted to our operator team.
Customer portal setup
Your customer portal is activated and the first customer invitation is sent.
What you need to get started
A short list of things to have in place before onboarding begins. If you are missing something, our team will help you sort it out — none of it needs to slow you down.
- Valid business registration in Canada or the US
- An active RV dealership with manufacturer dealer agreements
- A designated dealer owner to manage your Dealer Suite 360 account
- A business email domain for your staff accounts
- A signed services agreement confirming your plan and pricing
Ready to get started? Book a free claims audit and our team will reach out to begin onboarding — usually within one business day.
Onboarding questions
How long does onboarding take?
Typically up to 30 days. Onboarding is operator-assisted: we verify your dealership, connect your workflow and DMS, set up your portals and train your team. Claims cannot be filed before onboarding is complete — but once it is, claim work starts immediately.
Do I have to replace my DMS?
No. We run alongside whatever DMS already manages your floor and replace nothing. Onboarding connects our claims recovery workflow to your existing process — we handle the claims layer your DMS was never built for.
What does it cost to onboard?
Claims recovery is one flat monthly subscription: Momentum or Turbo for a single rooftop, or a quoted Enterprise plan for groups — unlimited claims, and you keep 100% of the warranty money we recover. Sign for 12 months and save 20%. You confirm your plan in the portal after approval, before any billing starts; add-on services are priced separately.
Who does the setup work?
Our operator team does. Onboarding is operator-assisted: we verify your account, configure your branding and portals, add your first unit, and review your first claim with you before you go live.