What we handle for Northwood dealers
The Northwood claims workflow your DMS was never built to run.
Photo analysis & claim build
Your team captures photos of the unit in the DS360 app. We analyze them, identify the covered work and build the claim to Northwood’s rules: labor lines, parts and descriptions that hold up in review.
Claimability screening
We flag what isn’t claimable — dealer prep misses, customer damage, no-fault-found items — before anything is filed, so you don’t eat avoidable denials.
Filing with Northwood
We submit each claim to Northwood and log the claim number and any pre-authorization number the manufacturer assigns.
Denial follow-up
A denied line is usually a fixable problem. We rework it, object with the documentation it needs, and answer Northwood’s information requests.
Parts & payment tracking
We order claim parts through your manufacturer portal access or the suppliers you name, track them, and follow every approved line to payment. You pay the parts cost.
We cover all models
Every Northwood model and RV type your dealership carries is covered on one workflow.
How a Northwood claim flows
One workflow, owned end to end.
Capture & analyze
Your team captures photos of the unit in the DS360 app. We analyze the photos, screen out what isn’t claimable and build each line with the labor, parts and photos Northwood review expects.
File the claim
We file the claim with Northwood and record the claim number and any pre-authorization number assigned to it.
Follow up on each line
We follow up line by line, object to denials and partial approvals, and resubmit with the documentation each line needs.
Get paid
We request payment on approved lines, reconcile parts and repair invoices, and close the claim — so the recovered money is accounted for.
Northwood claims follow Northwood’s rules — we run them for you
Every manufacturer sets its own claim rules, labor codes and documentation standards, and they don’t carry over from one manufacturer to the next. Northwood claims are built and submitted to Northwood’s standard.
The manufacturer, not the dealer, assigns the claim number and any pre-authorization number, and reviews each line on its own terms. Manufacturer Warranties Apply: coverage terms are set by Northwood, and we build every claim to the terms that apply to the unit.
We cover all models. Your team doesn’t have to become experts in a claims process it touches a few times a week.
- We cover all models — every Northwood RV type, across DAF, PDI, warranty, extended warranty and insurance
- Claims built from the photos your team captures in the DS360 app — no site visit needed
- Claim and pre-authorization numbers logged as Northwood assigns them
- Runs alongside your DMS — full visibility in your dealer portal
Your dealership handles the repairs. We handle everything around them.
Northwood warranty claim questions
Do you come on site to look at our Northwood units?
No — DS360 is never on site. Your team captures photos of the unit in the DS360 app, and we analyze them, then build, file and follow up on the claim. Your dealership handles the repairs. We handle everything around them.
Do you file Northwood claims for us?
Yes. We build each claim, submit it to Northwood, log the claim number and any pre-authorization number the manufacturer assigns, and follow every line to a decision.
Which Northwood models and claim types do you cover?
We cover all models, and every claim type: DAF, PDI, manufacturer warranty, extended warranty and insurance. Getting DAF and PDI claims right up front protects the warranty claims that follow.
What warranty coverage applies to Northwood units?
Manufacturer Warranties Apply. Coverage terms are set by Northwood (or by the third-party warranty company for extended warranties), not by DS360. We build each claim to the terms that apply to the unit.
How do Northwood denials get handled?
We rework the denied line and resubmit it. Most denials come from a fixable problem — a mismatched labor line, a thin description or a missing photo — so we correct it, answer Northwood’s information requests and push partial approvals toward full recovery.
What does it cost?
One flat monthly subscription — Momentum or Turbo for a single rooftop, Enterprise for dealer groups. Every claim, one flat price. No per-claim fees, Northwood included. We don’t take a cut of your warranty money: you keep 100% of what we recover. Recover $20,000 in a month? You keep all $20,000 — you only pay your plan. Sign for 12 months and save 20%. Start with a free claims audit; current prices are on the Pricing page.
Does this replace our DMS?
No. We run alongside your DMS and handle the Northwood claims workflow it doesn’t — building, filing, following up and reconciling each claim to payment, all visible in your dealer portal.