RV Warranty Claims for Dealers in Texas. Who handles RV warranty claims for Texas dealers? Dealer Suite 360: remote claims specialists for arrival damage, warranty and hail insurance claims. Free audit.
What’s different about RV claims in Texas
Most new towables reach Texas lots after a long haul from the factories in northern Indiana, and every mile is a chance for road damage, shifted cabinetry or loose trim. That makes the arrival inspection (DAF) the first place a Texas dealer wins or loses money: damage that isn’t photographed and filed when the unit is delivered is hard to claim once it has sat on the lot.
Texas weather adds a second claim stream. Hail and severe storms can damage units in inventory, and those losses run through insurance, not the manufacturer’s warranty. We handle both, and we keep storm damage apart from factory defects so neither claim gets denied for going to the wrong party.
Parts of Texas also draw winter travelers from colder states and provinces, so some of the warranty work in your service drive is on units bought somewhere else. Manufacturer rules for that work vary; we check the policy for the unit before the claim is built.
What we handle for Texas dealers
Arrival damage after the long haul
Your team photographs every unit at delivery in the DS360 app; we sort transport damage from factory defects and file them on the DAF within the manufacturer’s window.
Hail and storm claims
Insurance claims for lot damage, documented from your photos and kept separate from any warranty work on the same unit.
Travelers’ warranty work
Units sold by another dealer, in Texas or out of state: we confirm the manufacturer’s policy, then build and file the claim to it.
How we work with dealers in Texas
Your dealership handles the repairs. We handle everything around them.
You capture
Your team photographs the unit in the DS360 app at arrival (DAF), before delivery (PDI) or when a warranty issue comes in, and uploads the work order.
We build and file
Our claims specialists analyze the photos, drop what isn’t claimable, write the Complaint, Cause and Correction and file the claim on the manufacturer’s dealer portal.
We follow through
We answer information requests, object to denials and short-pays, order and track the parts, request payment and close the claim.
The manufacturers on Texas lots
Texas dealers sell everything from travel trailers and fifth wheels to motorhomes. Among the 16 manufacturers we cover, that means the towable brands built in northern Indiana — Forest River, Keystone, Jayco, Grand Design and Heartland — alongside Winnebago, Airstream and Lance. We cover all their models, so a mixed lot runs through one claims desk.
Visiting owners also bring in brands you may not carry. If the manufacturer is on our list, we build the claim; if it isn’t, call us and we will tell you plainly whether we can help.
If you’re in Texas
Texas law on motor vehicle sales includes rules on warranty work and dealer reimbursement, and some of them may apply to towable RVs. How warranty labor and parts are paid is set first by your dealer agreement with each manufacturer; we file to each manufacturer’s current policy and flag short-paid lines, so you and your advisors can see exactly where reimbursement falls short.
Plan prices are listed in Canadian dollars today; US-dollar pricing for US dealerships is coming. Call or write and we will walk you through the numbers.
RV dealers in Texas ask
Can you handle hail damage on units sitting on our lot?
Yes. Lot damage from hail or storms is an insurance claim, not a warranty claim. Your team photographs the damage in the DS360 app, and we build and follow the insurance claim, keeping it separate from any factory defects on the same unit.
Units arrive damaged after the trip from Indiana. Who pays?
It depends on where the damage happened and on the manufacturer’s arrival rules, which is why the arrival inspection matters. Your team photographs the unit when it is delivered; we separate transport damage from factory defects and file each the way the manufacturer requires.
Do you handle warranty repairs on units bought outside Texas?
Yes, when the manufacturer allows it. Travelers often bring units bought in another state or province to a Texas dealer for warranty work. We check the manufacturer’s policy for that unit before the claim is built and file it to that standard.
Do you come to our dealership in Texas?
No, and you don’t need us to. The service is fully remote: your team captures photos of the unit in the DS360 app and uploads the work order, and our claims specialists do the claim work from there. Dealer Suite 360 never inspects units and is never on site; your technicians do the inspection and the repair.
Which manufacturers do you cover for dealers in Texas?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood, nuCamp. Sub-brands are handled under their parent, for example Palomino under Forest River and Starcraft under Jayco. Manufacturer not listed? Contact us.
What does it cost?
One flat monthly subscription per rooftop, with the same plans everywhere in North America. Every claim, one flat price: no per-claim fees and no percentage, so you keep 100% of what we recover. The Pricing page has the current plans, and the free claims audit comes first.
Go deeper
RV dealers in Texas: book your free claims audit. We show you what your store is leaving on the table before you pay anything.