About the role
Dealerships adopt what they understand. As a Customer Success Specialist, you will make sure every dealer team, from owners to technicians, knows how to get value from Dealer Suite 360.
You will run onboarding and training, answer questions through support channels and feed what you hear back to the product team.
What you will do
- Onboard new dealerships by setting up users, portals and inventory, and running first-week check-ins.
- Deliver live and recorded training for owners, service managers, technicians and staff.
- Answer support requests by email, phone and chat, and resolve or escalate them quickly.
- Write and maintain help-center articles and quick guides.
- Monitor platform adoption and proactively reach out to dealers who need help.
- Share dealer feedback and product ideas with the product team.
What you bring
- 2+ years in customer success, customer support or training, ideally for software or a dealership.
- Patient, clear communicator on the phone, on video and in writing.
- Comfortable learning software quickly and teaching it to others.
- Organized and responsive, with a reliable home office.
Nice to have
- Dealership experience in service, parts or warranty.
- Experience with help-desk or CRM tools.
- Fluency in more than one of English, French and Spanish.
What success looks like
- New dealers are fully set up and active quickly.
- Support questions get fast, accurate answers.
- Dealers use more of the platform, month after month.
Languages
- Fluent English required; French or Spanish a strong asset.
Equal opportunity
Dealer Suite 360 welcomes applications from all qualified candidates. Hiring decisions are based on skills, experience and fit for the role. Accommodations are available on request for candidates at every stage of the selection process. Let us know what you need in your application or by email, and we will work with you.