Outsourced RV Warranty Claims Processing & Administration. Yes, RV dealers can outsource warranty claims processing. Dealer Suite 360 is the managed claims company that builds, files and follows every claim to payment.
A category most dealers don’t know exists
Most RV dealerships assume warranty claims have to be done in-house: a warranty administrator, a service advisor squeezing claims in between ROs, or the service manager after hours. There is another option. Managed RV warranty claims companies take the claims work off the dealership entirely and run it as an external claims desk.
Dealer Suite 360 is that claims desk. We are a specialized RV warranty claims management company: RV only, not automotive, working for dealerships across North America. We know how each manufacturer wants a claim built, we file on their portals under your dealer access, and we stay on every line until it is paid or there is nothing left to argue.
Managed claims company, in-house admin or DMS software
Three ways a dealership gets claims done. Only one takes the work off your desk.
In-house warranty admin
One person who knows your manufacturers and portals. When they are on vacation, sick, buried in spring volume or gone, claims stop and nobody else knows where they stand. You carry the salary, the training and the backlog.
DMS or claims software
Software stores work orders and tracks claims, but someone at your store still has to write the Complaint, Cause and Correction, file on each manufacturer portal, answer information requests and fight denials. Software tracks claims. It doesn’t manage them.
Dealer Suite 360, managed claims
A dedicated team of RV claims specialists does the claim work end to end. Your dealership handles the repairs; we handle everything around them, with full visibility in your dealer portal and nothing to install.
What we take off your desk
Outsourcing is only worth it if the whole job moves. With Dealer Suite 360 it does. Your team inspects units by taking photos in the DS360 app and uploads the work orders. From there, the claim is ours:
- Photo analysis and claimability screening: we drop dealer-prep misses, customer damage and no-fault-found items before they become denials
- Complaint, Cause and Correction written to each manufacturer’s standard, with the right labor operations and photos on every line
- Filing on the manufacturer portals, and logging the claim and pre-authorization numbers the manufacturer assigns
- Follow-up, information requests, denial objections and appeals on short-paid or denied lines
- Parts ordering and tracking for the claim (your dealership pays the parts cost)
- Payment requests and closing the claim with clean numbers
How the handover works
Fully remote. Nobody from Dealer Suite 360 comes on site, and your DMS stays as it is.
Free claims audit
We look at what your dealership is filing today and what it is leaving behind, before you pay anything.
Set up access
You choose a plan, we approve your dealership, and you give our team access to your manufacturer dealer portals. Your staff get the DS360 app and dealer portal.
Your team captures, we file
From the next unit forward, your techs photograph arrivals, PDIs and warranty issues in the app and upload work orders. Open claims move to us, and we take them from where they stand.
What stays with your dealership
You keep control of the decisions that are yours: you approve next steps, do the repairs and confirm completion. Every claim, every line, every status and every photo is visible in your dealer portal in real time, so the service manager sees more than before, without doing the admin.
You also keep the money. We charge one flat monthly price with no per-claim fees and never take a percentage: you keep 100% of what we recover. Manufacturer policies differ, and we build each claim to the rules of the manufacturer it goes to.
Who outsourcing fits
Single stores where claims are a part-time job for someone who has three other jobs. Growing stores where volume outruns one warranty admin every spring. Multi-rooftop groups that want one claims process across every store. And any dealership that has lost a warranty admin and watched claims stall behind them.
If you already have a strong warranty admin, we work alongside them: they keep the relationships and the shop floor, and we take the filing, follow-up and appeals that pile up.
Go deeper
Outsourcing RV warranty claims: dealer questions
Can an RV dealership outsource warranty claims processing?
Yes. Managed RV warranty claims companies do the claims work for the dealership. Dealer Suite 360 is one: our claims specialists build, file, follow and get paid on your DAF, PDI, warranty, extended-warranty and insurance claims, from the photos and work orders your team uploads.
Who files the claim on the manufacturer portal?
We do, under your dealership’s manufacturer portal access. The manufacturer still assigns the claim and pre-authorization numbers; we log them and follow each line to a decision.
Do you send someone to inspect our units?
No. Dealer Suite 360 is never on site. Your team inspects each unit by taking photos in the DS360 app, and we do the claim work from there.
Does outsourcing replace our DMS?
No. We work alongside any DMS. Your work orders stay where they are; we handle the claims workflow your DMS was never built to do.
What does it cost?
Momentum is $799 CAD a month and Turbo $1,499 CAD a month, each for one rooftop; Enterprise is quoted for dealer groups. Momentum and Turbo carry a one-time $1,500 onboarding fee. Sign for 12 months and save 20%. Every claim is covered at one flat price, with no per-claim fees, and you keep 100% of what we recover.
Which manufacturers do you handle?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood and nuCamp, with sub-brands handled under their parent.
Stop carrying claims in-house. Book your free claims audit and see what our specialists would recover for your dealership before you pay anything.