RV Warranty Claims for Dealers in California. Who handles RV warranty claims for California dealers? Dealer Suite 360: remote specialists for arrival claims, Lance truck campers and parts follow-up.
What’s different about RV claims in California
California dealers are among the farthest on the continent from the factories in northern Indiana, so most towables cross the country before they reach your lot. Transit damage and missing parts come with the trip, and a clean arrival inspection is what protects the dealer: what is photographed and filed on the DAF at delivery is paid by the manufacturer, not absorbed by your service department.
California is also home to one of the manufacturers we cover. Lance builds truck campers and travel trailers in Lancaster, in Los Angeles County. A truck camper claim has its own details — tie-downs, jacks, the interface with the truck — and we build those claims line by line from your photos.
Distance from the factories shows up again on parts. Ordering and tracking warranty parts is included in every plan: we order through your manufacturer portal access or the suppliers you name, and we chase each part until it is in your bay, so a customer isn’t left waiting on a part nobody is following.
What we handle for California dealers
Arrival claims after a cross-country haul
Your team photographs every unit at delivery; we separate transport damage from factory defects and file them on the DAF within the manufacturer’s window.
Truck camper and Lance claims
Lance truck campers and travel trailers built in Lancaster, claimed with the detail each component needs.
Parts chased, not waited on
Warranty parts ordered and tracked from approval to arrival, with the cost of the part paid by the dealer as always.
How we work with dealers in California
Your dealership handles the repairs. We handle everything around them.
You capture
Your team photographs the unit in the DS360 app at arrival (DAF), before delivery (PDI) or when a warranty issue comes in, and uploads the work order.
We build and file
Our claims specialists analyze the photos, drop what isn’t claimable, write the Complaint, Cause and Correction and file the claim on the manufacturer’s dealer portal.
We follow through
We answer information requests, object to denials and short-pays, order and track the parts, request payment and close the claim.
The manufacturers on California lots
Alongside Lance, California lots carry the towable brands from northern Indiana — Forest River, Keystone, Jayco, Grand Design and Heartland — plus Winnebago motorhomes and towables, Airstream travel trailers and Northwood’s Arctic Fox and Nash lines from Oregon. We cover all 16 manufacturers on our list and every model.
If you’re in California
California’s Vehicle Code includes provisions written for recreational vehicle franchises, covering dealer preparation and delivery obligations and the payment of dealer warranty claims. How they apply to your store depends on your franchise agreement and your advisors. We file to each manufacturer’s current policy and keep the timeline of every claim, from filing to approval to payment, so you can see when one is running late.
Plan prices are listed in Canadian dollars today; US-dollar pricing for US dealerships is coming. Call or write and we will walk you through the numbers.
RV dealers in California ask
Do you handle Lance truck camper claims?
Yes. Lance is one of the 16 manufacturers we cover, truck campers and travel trailers alike. Your team photographs the unit and the defect in the DS360 app; we build the claim, file it and follow it to payment.
Our units travel from Indiana. How do you handle damage found at arrival?
Photograph the unit in the DS360 app when it is delivered: VIN tag first, then the exterior, roof and interior. We sort transport damage from factory defects, file what the manufacturer covers on the DAF and tell you what belongs with the carrier.
How do you keep warranty parts moving when the factory is across the country?
We order the part as soon as the claim allows, through your manufacturer portal access or the suppliers you name, and track it until it arrives. You see each part’s status with the claim, and we follow up when a shipment stalls.
Do you come to our dealership in California?
No, and you don’t need us to. The service is fully remote: your team captures photos of the unit in the DS360 app and uploads the work order, and our claims specialists do the claim work from there. Dealer Suite 360 never inspects units and is never on site; your technicians do the inspection and the repair.
Which manufacturers do you cover for dealers in California?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood, nuCamp. Sub-brands are handled under their parent, for example Palomino under Forest River and Starcraft under Jayco. Manufacturer not listed? Contact us.
What does it cost?
One flat monthly subscription per rooftop, with the same plans everywhere in North America. Every claim, one flat price: no per-claim fees and no percentage, so you keep 100% of what we recover. The Pricing page has the current plans, and the free claims audit comes first.
Go deeper
RV dealers in California: book your free claims audit. We show you what your store is leaving on the table before you pay anything.