RV Warranty Claims for Dealers in Florida. Who handles RV warranty claims for Florida dealers? Dealer Suite 360: remote claims specialists for water intrusion, travelers’ warranty work and storm claims.
What’s different about RV claims in Florida
Florida runs a longer RV season than most of North America, and winter brings travelers from the northern states and Canada. For your service department, that means warranty work on units sold by other dealers, often far from home, for customers on a schedule. Manufacturer rules for servicing a unit you didn’t sell vary, and we check them before the claim is built.
Heat, humidity and salt air are hard on RVs. Water intrusion, sealant and roof issues are a large part of the warranty conversation, and those claims live or die on photos: where the water got in, what it damaged and when it was found. Our claims specialists tell your team what to capture and build the claim around it.
Hurricane season adds insurance work. Storm damage on units in your inventory is an insurance claim, not a warranty claim, and we keep the two apart so a factory defect and a storm loss on the same unit each go to the right party.
What we handle for Florida dealers
Travelers’ warranty work
Units bought in another state or province: we confirm the manufacturer’s policy for that unit, then build and file the claim to it.
Water intrusion claims
Roof, sealant, window and slide leaks documented from your photos, with the entry point and the damage shown on each claim line.
Storm-season insurance claims
Hurricane and storm damage on inventory, built and followed as insurance claims and kept separate from factory warranty work.
How we work with dealers in Florida
Your dealership handles the repairs. We handle everything around them.
You capture
Your team photographs the unit in the DS360 app at arrival (DAF), before delivery (PDI) or when a warranty issue comes in, and uploads the work order.
We build and file
Our claims specialists analyze the photos, drop what isn’t claimable, write the Complaint, Cause and Correction and file the claim on the manufacturer’s dealer portal.
We follow through
We answer information requests, object to denials and short-pays, order and track the parts, request payment and close the claim.
The manufacturers on Florida lots
Florida dealers sell everything from teardrops to motorhomes. Among the manufacturers we cover, that includes Winnebago motorhomes and towables, Airstream travel trailers, the towable brands built in northern Indiana — Forest River, Keystone, Jayco, Grand Design and Heartland — and smaller trailers such as nuCamp.
Visiting owners bring in brands you may not carry. We cover 16 manufacturers and all their models, with sub-brands handled under their parent, so the claim gets built whichever unit rolls into your bay.
If you’re in Florida
Florida has a dealer–manufacturer law written specifically for recreational vehicles, and it addresses warranty obligations between manufacturers and dealers. What it means for a given claim depends on its terms, your dealer agreement and your advisors. We file to each manufacturer’s current policy, flag denials and short-paid lines, and keep the documentation that supports your position.
Plan prices are listed in Canadian dollars today; US-dollar pricing for US dealerships is coming. Call or write and we will walk you through the numbers.
RV dealers in Florida ask
Can you file warranty claims on units sold by a dealer in another state or province?
Yes, when the manufacturer allows it. Many units in a Florida service drive in winter were bought elsewhere. We check the manufacturer’s policy for that unit before the repair is booked and file the claim to that standard.
How do you handle water intrusion claims?
With photos that tell the story: the entry point, the damage it caused and anything your technician found when opening the area up. Your team captures them in the DS360 app; we write the Complaint, Cause and Correction and attach the right photos to each line.
Do you handle hurricane and storm damage?
Yes. Storm damage on inventory is an insurance claim, and insurance claims are part of every plan. We build it from your photos and keep it separate from any warranty defects on the same unit.
Do you come to our dealership in Florida?
No, and you don’t need us to. The service is fully remote: your team captures photos of the unit in the DS360 app and uploads the work order, and our claims specialists do the claim work from there. Dealer Suite 360 never inspects units and is never on site; your technicians do the inspection and the repair.
Which manufacturers do you cover for dealers in Florida?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood, nuCamp. Sub-brands are handled under their parent, for example Palomino under Forest River and Starcraft under Jayco. Manufacturer not listed? Contact us.
What does it cost?
One flat monthly subscription per rooftop, with the same plans everywhere in North America. Every claim, one flat price: no per-claim fees and no percentage, so you keep 100% of what we recover. The Pricing page has the current plans, and the free claims audit comes first.
Go deeper
RV dealers in Florida: book your free claims audit. We show you what your store is leaving on the table before you pay anything.