RV Warranty Claims for Dealers in Ontario. Who handles RV warranty claims for Ontario dealers? Dealer Suite 360: remote claims specialists for cross-border units, parts duty and brokerage, and spring PDI.
What’s different about RV claims in Ontario
Every manufacturer we cover is based in the United States, so the units on an Ontario lot crossed the border to get there, most of them from northern Indiana by way of crossings such as Windsor–Detroit or Sarnia–Port Huron. A cross-border delivery adds handling and time, and the arrival inspection is where transport damage and factory defects get sorted.
Warranty parts come the same way. A part shipped from a US manufacturer can carry freight, duty and brokerage, and whether those costs go on the claim depends on the manufacturer’s policy. We check it, include what the manufacturer allows, and keep the customs paperwork with the claim.
The Ontario season is short and busy. Units that arrive in late fall and winter need to be inspected and claim-clean before the spring rush, when PDI work peaks and every customer wants delivery at once.
What we handle for Ontario dealers
Cross-border arrivals
Your team photographs each unit at delivery; we separate transport damage from factory defects and file them on the DAF within the manufacturer’s window.
Freight, duty and brokerage on parts
Cross-border parts costs included on the claim where the manufacturer’s policy allows them, with the paperwork attached.
Claim-clean before spring
Arrival and PDI claims worked as units come in, so the lot is ready when the season opens.
How we work with dealers in Ontario
Your dealership handles the repairs. We handle everything around them.
You capture
Your team photographs the unit in the DS360 app at arrival (DAF), before delivery (PDI) or when a warranty issue comes in, and uploads the work order.
We build and file
Our claims specialists analyze the photos, drop what isn’t claimable, write the Complaint, Cause and Correction and file the claim on the manufacturer’s dealer portal.
We follow through
We answer information requests, object to denials and short-pays, order and track the parts, request payment and close the claim.
The manufacturers on Ontario lots
Ontario dealers sell the US-built brands we cover: travel trailers and fifth wheels from Forest River, Keystone, Jayco, Grand Design and Heartland, Winnebago motorhomes and towables, Airstream, and smaller lines such as nuCamp and Aliner. We cover all 16 manufacturers on our list and every model, with sub-brands handled under their parent.
Our plans are priced in Canadian dollars, and they are the same plans we offer dealers everywhere in North America.
RV dealers in Ontario ask
Can freight, duty and brokerage on warranty parts go on the claim?
Sometimes. It depends on each manufacturer’s policy for Canadian dealers. We check the policy, include the costs the manufacturer allows and keep the customs paperwork with the claim so it holds up if questioned.
Our units come from US factories. Does that change the arrival claim?
The claim is filed the same way; the trip is longer. Photograph each unit in the DS360 app at delivery, VIN tag first, and we sort transport damage from factory defects and file within the manufacturer’s arrival window.
Can you get our lot claim-clean before spring?
Yes. We work arrival claims as units are delivered over the winter and PDI claims as your team inspects, so the paperwork is done before customers start picking up units.
Do you come to our dealership in Ontario?
No, and you don’t need us to. The service is fully remote: your team captures photos of the unit in the DS360 app and uploads the work order, and our claims specialists do the claim work from there. Dealer Suite 360 never inspects units and is never on site; your technicians do the inspection and the repair.
Which manufacturers do you cover for dealers in Ontario?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood, nuCamp. Sub-brands are handled under their parent, for example Palomino under Forest River and Starcraft under Jayco. Manufacturer not listed? Contact us.
What does it cost?
One flat monthly subscription per rooftop, with the same plans everywhere in North America. Every claim, one flat price: no per-claim fees and no percentage, so you keep 100% of what we recover. The Pricing page has the current plans, and the free claims audit comes first.
Go deeper
RV dealers in Ontario: book your free claims audit. We show you what your store is leaving on the table before you pay anything.