RV Warranty Claims for Dealers in Quebec. Who handles RV warranty claims for Quebec dealers? Dealer Suite 360: your team works with us in French; we file in the language each manufacturer’s portal requires.
What’s different about RV claims in Quebec
Quebec dealerships work in French: with their staff, with their customers and, under the Charter of the French Language, in much of their paperwork. The manufacturers we cover are all based in the United States, and their dealer portals and claim processes often require English. Someone has to bridge the two.
We do. Your team works with us in French — photos in the DS360 app, technician notes, questions and approvals — and our claims specialists write and file the claim in the language the manufacturer’s portal requires, then report back to you in French. Nothing gets lost between the service bay and the portal.
Like every Canadian dealer, Quebec stores receive units and warranty parts from the United States, so freight, duty and brokerage can come with a claim. We include those costs where the manufacturer’s policy allows them and keep the paperwork with the claim.
What we handle for Quebec dealers
Your team works in French
Photos, notes, questions, approvals and reporting in French, from the first photo to the payment.
Claims filed in the portal’s language
Complaint, Cause and Correction written from your technician’s French notes, in the language each manufacturer requires.
Cross-border units and parts
Arrival damage after the trip from US factories, and freight, duty and brokerage on parts where the manufacturer allows them.
How we work with dealers in Quebec
Your dealership handles the repairs. We handle everything around them.
You capture
Your team photographs the unit in the DS360 app at arrival (DAF), before delivery (PDI) or when a warranty issue comes in, and uploads the work order.
We build and file
Our claims specialists analyze the photos, drop what isn’t claimable, write the Complaint, Cause and Correction and file the claim on the manufacturer’s dealer portal.
We follow through
We answer information requests, object to denials and short-pays, order and track the parts, request payment and close the claim.
The manufacturers on Quebec lots
Quebec dealers sell the US-built brands we cover, from Forest River, Keystone, Jayco, Grand Design and Heartland travel trailers and fifth wheels to Winnebago, Airstream, and compact lines such as nuCamp and Aliner. We cover all 16 manufacturers on our list and every model, with sub-brands such as Palomino and Starcraft handled under their parent.
Our plans are priced in Canadian dollars, and they are the same plans we offer dealers everywhere in North America.
RV dealers in Quebec ask
Can our team work with you entirely in French?
Yes. Your team captures photos, writes notes, answers questions and approves next steps in French, and we report back in French. English stays between us and the manufacturer’s portal when the portal requires it.
The manufacturer’s portal is in English. Who writes the claim?
We do. Our claims specialists take your technician’s findings, written in French, and write the Complaint, Cause and Correction in the language the manufacturer requires, to its standard, with the right photos on each line.
Can freight, duty and brokerage on parts go on the claim?
When the manufacturer’s policy allows it. We check the policy for Canadian dealers, include what is allowed and keep the customs paperwork with the claim.
Do you come to our dealership in Quebec?
No, and you don’t need us to. The service is fully remote: your team captures photos of the unit in the DS360 app and uploads the work order, and our claims specialists do the claim work from there. Dealer Suite 360 never inspects units and is never on site; your technicians do the inspection and the repair.
Which manufacturers do you cover for dealers in Quebec?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood, nuCamp. Sub-brands are handled under their parent, for example Palomino under Forest River and Starcraft under Jayco. Manufacturer not listed? Contact us.
What does it cost?
One flat monthly subscription per rooftop, with the same plans everywhere in North America. Every claim, one flat price: no per-claim fees and no percentage, so you keep 100% of what we recover. The Pricing page has the current plans, and the free claims audit comes first.
Go deeper
RV dealers in Quebec: book your free claims audit. We show you what your store is leaving on the table before you pay anything.