RV PDI Claims: Get Paid Without Duplicate Submissions. Get paid for PDI findings without filing anything twice. Dealer Suite 360 checks every finding against the unit’s claim history by VIN, then files and follows it.
PDI findings are money, if they are claimed once
The pre-delivery inspection is the last check before the customer takes the keys. Everything your techs find there, a slide that drags, a water heater that won’t light, a leak under the galley sink, is a potential claim line on the manufacturer, not a quick fix to absorb into the deal.
The trouble is that by PDI the same unit may already have a DAF claim from arrival, a pre-authorization in progress, or a line that was denied and is waiting on an objection. File a finding that is already on one of those, and the duplicate can be denied and invite questions on the rest of the claim. Skip a finding because nobody is sure whether it was claimed, and the store eats the repair.
Where duplicate submissions come from
Almost always a records problem, not a technician problem.
Arrival findings claimed again at PDI
A defect found at arrival and claimed on the DAF is still visible at PDI if the repair is waiting on parts. Without the unit’s claim history in front of them, someone files it again.
Two people filing on one unit
A service advisor and a warranty admin each enter what they saw. The manufacturer receives the same defect twice under different wording.
Denied lines resubmitted as new claims
A denied or short-paid line belongs in an objection on the original claim. Refiling it as new work reads as a duplicate.
PDI items reported again as warranty
A defect found and claimed at PDI, then reported by the customer after delivery, gets filed a second time as a warranty claim.
Records spread across systems
Photos on a phone, notes on the RO, claim numbers in an email. When the history of a unit lives in four places, nobody can see what has already been filed.
Dealer prep mixed with defects
Adjustments that are part of normal dealer prep are not manufacturer defects. Claiming them alongside real findings drags the whole claim down.
How we get PDI findings paid, once
Your dealership handles the inspection and the repairs. We handle everything around them.
Your tech photographs the findings
In the DS360 app, on the unit’s VIN: a close-up and a context photo for each finding, plus the work order. Dealer Suite 360 is never on site; your team does the inspection.
We check the VIN history, then build
Before anything is filed, our specialists check every finding against what is already claimed on that VIN: the DAF claim, open pre-authorizations, pending objections. New findings become claim lines with Complaint, Cause and Correction; repeats are left off.
We file, follow and close
We file on the manufacturer portal, request pre-authorization where the manufacturer requires it, order and track the parts, object to denied lines on the original claim, request payment and close the claim.
One record per unit, from arrival to delivery
The VIN is the key for everything we do. Every claim, every line, every photo and every manufacturer decision on a unit sits on that VIN in your dealer portal, from the arrival inspection through PDI and into warranty. That single record is what makes it possible to claim every finding without claiming any finding twice.
It also means your service manager can answer the customer’s question at delivery, “was that already reported?”, by opening the unit instead of searching an inbox.
- Each finding checked against the unit’s claim history before it is filed
- Denied and short-paid lines objected on the original claim, never refiled as new work
- Claimability screening that keeps dealer-prep items off the claim
- Per-line photos that match the line they support
- Manufacturer policies differ: we file to each manufacturer’s rules for PDI findings, including pre-authorization where it applies
Spring PDI volume without the backlog
PDIs bunch up when units sell, and that is exactly when claims fall behind in a store where one person files them. With Dealer Suite 360 the claims volume is ours to carry: your techs keep inspecting and repairing, and every claim stays covered at one flat monthly price, with no per-claim fees.
For dealerships that want PDI checklists, photo standards and workflows in place before spring deliveries, pre-season PDI preparation is available as an add-on. See Pricing for the details.
Go deeper
PDI claims: dealer questions
Can we claim defects found during the PDI?
Yes. Defects your techs find at the pre-delivery inspection are claimed from the manufacturer line by line, under that manufacturer’s policy. We build and file those claims for you from the photos your team takes in the DS360 app.
How do you avoid filing the same defect twice?
Every claim on a unit is tied to its VIN. Before we file a PDI finding, we check it against what is already claimed on that VIN, including the arrival (DAF) claim, open pre-authorizations and pending objections. Repeats are left off; new findings are filed once.
What if a PDI finding was already on the DAF claim?
Then it stays on the DAF claim. If the repair is still waiting on parts or approval, we follow it there rather than filing it again at PDI.
A PDI line was denied. Do we file it again?
No. A denied or short-paid line is objected on the original claim with better documentation, not resubmitted as a new claim. We handle the objection.
Does the manufacturer pay for the PDI itself?
That depends on your dealer agreement with each manufacturer; policies differ. The defects the PDI finds are a separate matter: those are claimed line by line, and that is the work we do.
Does someone from Dealer Suite 360 do the PDI?
No. Dealer Suite 360 is never on site. Your team inspects the unit and photographs the findings in the DS360 app; we do the claim work from there.
Every PDI finding claimed, none of them twice. Book your free claims audit and we will show you what your PDIs are leaving on the table.