RV Warranty Claims for Dealers in Alberta. Who handles RV warranty claims for Alberta dealers? Dealer Suite 360: remote claims specialists for long-haul arrival damage, hail claims and cross-border parts.
What’s different about RV claims in Alberta
Alberta dealers are a long way from where their units are built. Every manufacturer we cover is based in the United States, most of them in northern Indiana, so units reach Alberta after a long cross-border haul. Long hauls leave more room for transit damage, and the arrival inspection decides whether the manufacturer or the dealer pays for it.
Weather is part of the job. Southern Alberta is known for summer hailstorms, and hail damage on lot inventory is an insurance claim, not a warranty claim. Cold winters test seals, plumbing and slide mechanisms, and some issues only show up when a unit is first used in spring. We sort what is a factory defect from what is weather or owner damage before anything is filed, so you don’t collect denials.
Parts take time to arrive, with freight, duty and brokerage along the way. We order and track warranty parts, include cross-border costs where the manufacturer allows them, and keep following up until the part is in your bay.
What we handle for Alberta dealers
Long-haul arrival claims
Units photographed at delivery and claimed on the DAF within the manufacturer’s window, with transport damage separated from factory defects.
Hail and storm insurance claims
Lot damage built and followed as insurance claims, kept apart from any warranty work on the same unit.
Parts across the border
Warranty parts ordered and tracked from US suppliers, with duty and brokerage on the claim where the manufacturer allows them.
How we work with dealers in Alberta
Your dealership handles the repairs. We handle everything around them.
You capture
Your team photographs the unit in the DS360 app at arrival (DAF), before delivery (PDI) or when a warranty issue comes in, and uploads the work order.
We build and file
Our claims specialists analyze the photos, drop what isn’t claimable, write the Complaint, Cause and Correction and file the claim on the manufacturer’s dealer portal.
We follow through
We answer information requests, object to denials and short-pays, order and track the parts, request payment and close the claim.
The manufacturers on Alberta lots
Alberta lots carry travel trailers and fifth wheels from the Indiana builders — Forest River, Keystone, Jayco, Grand Design and Heartland — along with Winnebago, Lance truck campers and travel trailers from California, and Northwood’s Arctic Fox and Nash trailers from Oregon. We cover all 16 manufacturers on our list and every model.
Our plans are priced in Canadian dollars, and they are the same plans we offer dealers everywhere in North America.
RV dealers in Alberta ask
Can you handle hail damage on our inventory?
Yes. Hail damage on lot units is an insurance claim, and insurance claims are part of every plan. Your team photographs the damage in the DS360 app; we build the claim, follow it and keep it separate from any factory defects on the same unit.
Our units travel a long way. What should we photograph at arrival?
Start with the VIN tag, then every side of the exterior, the roof, the underside where you can reach it, and the interior with slides out. The more complete the arrival set, the easier it is to show that damage came with the unit.
Are cold-weather problems covered by warranty?
Manufacturer Warranties Apply: it depends on each manufacturer’s coverage terms and on the cause. A failed seal or fitting can be a factory defect; freeze damage on a unit that wasn’t winterized is usually treated as owner damage. We screen every item before filing so you don’t collect denials.
Do you come to our dealership in Alberta?
No, and you don’t need us to. The service is fully remote: your team captures photos of the unit in the DS360 app and uploads the work order, and our claims specialists do the claim work from there. Dealer Suite 360 never inspects units and is never on site; your technicians do the inspection and the repair.
Which manufacturers do you cover for dealers in Alberta?
Sixteen manufacturers and all their models: Forest River, Keystone, Jayco, Dutchmen, Winnebago, Heartland, Grand Design, KZ, Brinkley, Highland Ridge, Venture RV, Lance, Aliner, Airstream, Northwood, nuCamp. Sub-brands are handled under their parent, for example Palomino under Forest River and Starcraft under Jayco. Manufacturer not listed? Contact us.
What does it cost?
One flat monthly subscription per rooftop, with the same plans everywhere in North America. Every claim, one flat price: no per-claim fees and no percentage, so you keep 100% of what we recover. The Pricing page has the current plans, and the free claims audit comes first.
Go deeper
RV dealers in Alberta: book your free claims audit. We show you what your store is leaving on the table before you pay anything.