About the role
Dealer Suite 360 recovers the warranty money RV dealerships earn but too often never collect. As a Warranty Claims Manager, you own that result for a portfolio of partner dealerships in your province.
You will lead each claim from repair order to payment: building the file, submitting it on the manufacturer portal, following up and fighting denials and short-pays with the evidence needed to win. You will also work directly with dealer service teams so claims start clean.
What you will do
- Manage the full claims lifecycle for your dealer portfolio: DAF, PDI, warranty, extended-warranty and insurance claims.
- Build complete, policy-compliant claim files with correct labour operations and FRC codes, photos, technician notes and parts documentation.
- Submit and track claims on manufacturer and administrator portals, and keep every claim moving until it is paid.
- Dispute denials, short-pays and chargebacks with clear, documented appeals.
- Coach dealer service advisors and technicians on the documentation that gets claims approved the first time.
- Report recovery, aging and denial trends to dealers and to our leadership team, and flag recurring issues early.
- Mentor claims specialists and help build the playbooks our team uses across Canada.
What you bring
- 5+ years in RV, powersports, marine or automotive warranty administration, including 2+ years leading claims or a warranty department.
- Hands-on experience filing claims on at least one major RV manufacturer portal, such as Forest River, Jayco, Keystone, Heartland or Thor brands.
- Strong knowledge of manufacturer warranty policies, labour time guides and parts-return procedures.
- Excellent written communication. Your claim narratives and appeals will be read by manufacturer reviewers.
- Highly organized, with the ability to manage many open claims across several dealerships at once.
- Able to travel regularly to partner dealerships in your province, with a valid driver’s licence.
Nice to have
- Experience with dealer management systems (DMS) and service-department workflows.
- Experience with extended-warranty administrators and insurance claims.
- Fluency in more than one of English, French and Spanish.
What success looks like
- Your dealers’ claims are filed promptly, complete and approved the first time.
- Denials and short-pays are challenged and recovered wherever the evidence supports it.
- Dealer service teams in your province see you as their warranty expert.
Languages
- Quebec: fluent French required, English an asset.
- Ontario, Alberta, BC: fluent English required; French or Spanish an asset.
Equal opportunity
Dealer Suite 360 welcomes applications from all qualified candidates. Hiring decisions are based on skills, experience and fit for the role. Accommodations are available on request for candidates at every stage of the selection process. Let us know what you need in your application or by email, and we will work with you.